Privacy Policy

What this site does, and does not do

Most websites open by saying how much they value your privacy, then set forty cookies. This one is easier to describe.

• One measurement tool, and only if you accept it. Google Analytics tells the practice which pages people use. It does not run until you press Accept analytics on the cookie notice. Press Necessary only and no Google Analytics script loads.
• No advertising trackers. There is no Meta or Facebook pixel, no Hotjar, no Clarity, no session recording, and nothing here follows you to another website.
• No account. There is nothing to sign up for and nothing to log into.
• Two forms that go to the practice. The appointment form and the pricing quiz are delivered to the practice's contact system, described below, so that the front desk can get back to you.

Beyond that, your browser fetches files — typefaces, photographs, video — from the practice's own content network, run by Cloudflare, and two other companies' pages run inside their own frame on ours: a Google map on the home page, and the practice's online booking calendar when you press Book an Appointment. All of them are described plainly below.

The cookie notice and your choice

The first time you open a page here, a small notice appears at the bottom of the screen with two buttons of the same size.

• Accept analytics switches Google Analytics on for this browser. Two Google cookies are then set, described in the next section.
• Necessary only keeps Google Analytics off. No Analytics script is fetched, no Google cookie is set, and nothing about your visit is sent anywhere to be counted. The map on the home page still loads for everyone; it is described further down.

Either way, the site remembers your answer in a single entry in your browser's local storage, named wd_consent. It holds your choice, the date you made it and a version number for the notice, nothing else, and it is kept for twelve months so you are not asked on every visit. It is not a cookie and it is never sent to us or to anyone.

You can change your answer whenever you like. Every page has a Cookie settings button at the foot, beside the legal links. It brings the notice back. Choosing Necessary only after an earlier Accept deletes the Google cookies on the spot and reloads the page without the Analytics script, so nothing further is sent.

The notice does not lock the page. You can scroll, read and use everything behind it without answering, and until you answer the site behaves as if you had chosen Necessary only.

Google Analytics, if you accept it

Google Analytics is a service run by Google. When it is on, a small script from Google loads with each page and sends Google a record of how the site is used. The practice reads the resulting reports, as do the people who build and look after its website.

What it records:

• which pages you open, in what order, and roughly how long you stay on each
• that you scrolled to the foot of a page, that you left through a link to another site, and that you pressed a phone number, an email address or a Get Directions link — the fact of the press, never the number or address, which are the practice's, not yours
• that you opened the pricing quiz, moved through its steps, finished it, or closed it; that you opened the booking panel and which of its steps you reached; that you sent a request and reached the thank-you page — the names of those steps only, never anything you typed into them
• how you arrived: the site that linked you here, or the campaign tags on the link if you came from an advert
• your browser, device type and screen size, and an approximate location, worked out from your internet address and no finer than a town
• a random identifier held in a cookie, so that a return visit can be told from a new one

What it does not record: your name, your email, your phone number, or anything you type into the form, the quiz or the booking calendar. Google Analytics does not keep your internet address; it uses it for the location lookup and then discards it. The practice's account has Google's advertising features and Google Signals switched off, so nothing here is joined to a Google account or used to show you adverts.

The two cookies Google sets are named _ga and _ga_ followed by the practice's account code. They live for thirteen months, and only on this site. Google keeps the individual visit records for fourteen months and then deletes them; the summarised reports outlast that.

Google processes this data on the practice's behalf, under Google's own terms. If you would rather Google Analytics never ran anywhere, Google publishes a browser add-on that blocks it on every site.

What the appointment form asks for

There is one appointment form. It appears on the contact page and again on the home page, and nowhere else. It asks for:

• your first and last name
• your email address
• your phone number
• what you would like help with, chosen from a list
• whether you are a new or an existing patient
• an optional note, if you want to add one
• a tick-box before it will send, covered in the next section

That is everything the form asks you for.

Each one has a job. The name is so we know who we are calling. The phone and email are so we can reach you to agree a time. What you pick from the list is so we know what you are asking about before we call. New or existing tells us whether you have been seen here before. The note is yours — use it or leave it empty.

Where it goes

When you press Submit, what you typed is sent to the practice's contact system, a service called GoHighLevel (its emails and forms sometimes carry the name LeadConnector). It creates a contact record with your name, email and phone, and a note holding what you chose from the list, what you wrote, and a few values you never see: which page you sent it from, the time you sent it, a label saying it came from the form rather than the quiz, the fact that you ticked the permission box, and — if you arrived from an advert — the campaign tags on the link that brought you. If you came from an advert, the page you first landed on travels with the tags. A card is also placed on a board named Website Leads so that someone at the front desk sees it and calls you.

Before it leaves, the request passes through a bot check from Cloudflare, described further down, and through a small program on the site's own server that does the sending. Neither keeps a copy.

The page does not save what you type into the form. Close the tab halfway through and it is gone.

The tick-box is the permission

The form will not send until you tick the box saying Wellness Dental may contact you by phone or email about this request. That box is the permission. Leave it unticked and nothing sends. Both forms use the same wording.

Beneath the box, both forms print that sending the form does not create a doctor-patient relationship, and that nothing is booked until you speak to someone. The Terms & Conditions say the same.

The pricing quiz

The quiz is separate from the form. It opens in a panel over whichever page you are on. It asks:

• what brought you here, and for most of those answers one follow-up question
• how soon you'd like to get started
• what matters most to you
• whether you have dental insurance
• whether E Grant Rd in Tucson works for you
• an optional free-text step — Anything else you'd like Dr. Duaa to know? — for questions or concerns; the step itself asks you to keep medical details for the phone or your visit
• your first and last name
• your email, and a phone number if you want to give one; the quiz finishes without it

When you finish, your answers go to the same contact system as the form, labelled as a quiz rather than a form, with the same few extra values: the page, the time, and any campaign tags on the link that brought you along with the page you first landed on.

The one key in your browser

While you are part-way through, your answers sit in your browser's session storage under a single key named wd_quiz_v1. It exists so that refreshing the page does not lose your place. That key:

• stays in your own browser and is not sent anywhere by that mechanism
• is deleted when you finish the quiz, when you press Start over, and when you reopen a quiz you had already finished
• disappears when you close the tab

If you abandon the quiz halfway, your answers stay in that one key until the tab closes. Nothing about the quiz is written to local storage, the kind that survives closing the browser. One key for the quiz, that use, nothing else — with one exception: if you answer that E Grant Rd is too far, the quiz stops there and that key is left until you close the tab.

The events the page records

As you use the site, the page builds a short list in its own memory: opening the quiz, moving through its steps, an answer that didn't validate, that you finished it, whether sending it worked, and closing it. None of those entries carries your answers, your name, or your contact details; the entry for finishing records only how many questions there were. There is one more entry, on the thank-you page, recording that you reached it. Pressing Book an Appointment adds entries too: that the booking panel opened, on which page, that it closed, and the name of each step the scheduler reports as you move through it — the step's name only, never anything you typed into it. Pressing a phone number, an email address or a Get Directions link adds an entry saying so.

If you accepted analytics, each entry is passed to Google Analytics as it happens; that is how the practice can tell, in total, how many people finish the quiz or press the phone number. If you chose Necessary only, the list is read by nothing and is thrown away the moment you leave the page.

One more thing the page may keep, for the length of your visit only: if you arrived from an advert or from a link carrying campaign tags (the utm parts of the address, or an advert click identifier such as gclid), those tags are held in your browser's session storage under a single entry named wd_campaign, together with the page you first landed on and the time, and sent along with your request if you use the form or the quiz, so the practice can tell which advert brought you. They describe the link you clicked, not you. Close the tab and the entry is gone.

The other companies your browser talks to

Loading a page means fetching files, and a few of them come from servers that are not ours. Each of those companies sees the same basic thing: your IP address, which file was asked for, and roughly when — along with the details every web request carries, such as which browser you are using. None of them is given your name, your email, or anything you typed into a form — with two honest exceptions. The booking calendar, described below, is a form of its own, and what you type into it goes to the practice's scheduling company, not to us. And the small program that forwards your form or quiz to GoHighLevel runs on Cloudflare's servers, so what you send passes through Cloudflare on its way; it is passed on, not kept.

• Google Analytics — only after you press Accept analytics, and described in full above. Every page, once accepted.
• Cloudflare — the two typefaces the site is set in, the logo, every photograph on the site (the practice's own and the stock pictures), and the two short videos, all served from cdn.azwellnessdental.com. The logo and photographs load on every page; the videos are on the home and contact pages. Cloudflare also hosts the site itself, so every page you open here is served by it, and the program that forwards your form or quiz to the practice runs there too.
• Cloudflare Turnstile — the check on the appointment form and the pricing quiz that tells a person from an automated script. It loads only once you start filling in the form or open the quiz, runs in a small frame from Cloudflare, and looks at signals from your browser and connection to decide. It is not used for advertising and sets no cookie on this site. Usually you never see it; when it is unsure, it shows a box to tick.
• GoHighLevel — the practice's contact system, which receives what you send through the form or the quiz. Your browser never talks to it directly; the site's own server passes your request on.
• Jarvis Analytics — the online booking calendar. When you press Book an Appointment, the scheduler opens in a panel on our page, and the same scheduler sits on /book/. Like the map, it is a whole page from another company running inside a frame on ours. What happens inside that frame — the times it shows you, the details you type, and any cookies it sets for itself — is handled by Jarvis Analytics on the practice's behalf and is covered by their privacy policy, not this one. This website never sees what you enter there; it goes straight to the practice's scheduling system.
• Google Maps — the map panel in Find us on the home page, and nowhere else. It is a whole Google page running inside a frame on ours, in the same way as the booking calendar above. What Google does inside its own frame is governed by Google's terms rather than this page. We cannot read it, and nothing comes back to us from it.

The Get Directions links also lead to Google Maps, but only once you click one.

That is the complete list. Nothing else on this site loads from anywhere else.

Photographs on this site

Most of the photography here is stock photography, or pictures of the practice itself — the building, the rooms, the equipment. There are also portraits of Dr. Duaa and of members of the team, drawn diagrams explaining treatments, and the patient cases described next.

Five before-and-after cases of patients treated at this practice are published: one on the home page and four in the smile gallery. Publishing a patient's photographs needs that patient's permission; the practice, not this website, holds and answers for those permissions. Results vary from one person to the next.

Asking about something you sent

Call the practice on (520) 214-2484 and ask about a request you sent, or ask for it to be removed from the contact system.

Monday to Thursday, 9 AM to 5 PM. Friday, 8 AM to 2 PM. Closed Saturday and Sunday. Or come in: 6288 E Grant Rd, Tucson, AZ 85712.

This page covers the website. If you have been seen at the practice, your dental record is separate from anything on this page. Call (520) 214-2484 to ask about it.

Children

The form and the quiz are written for adults. A parent or guardian should fill them in on a child's behalf.

The site does not knowingly ask a child for anything, and it does not know the age of anyone who visits. The cookie notice puts the same two buttons in front of everyone.

When this page changes

This page describes the site as it is on the date at the top. If another measurement tool is added, if the forms start going somewhere else, or if any company on the list above changes, this page changes before the site does, not after.